2013年9月10日 星期二

Seagate 推出硬碟保險,提供資料救援與硬體替換服務

Seagate Rescue & Replace


 Seagate 推出硬碟保險,保費隨硬碟機型的保固時間而改變,要注意的是,這保險必須在購買硬碟的一年之內加購,而且保固時間從購買日期開始算起。

Seagate 提供兩種不同的 plan,只有資料救援的 Rescue,另外一種則是包含硬體換新的 Rescue and Replace,價格差 $10。

資料救援不僅限於硬體毀損,因為軟體或病毒所造成的資料遺失,也可使用此服務。

Seagate Rescue 會先試著以 Remote Rescue 的方式救資料,當 Remote Rescue 失敗,才會送回他們的 Lab,送去與送回的運費都包含在 plan 中。

Seagate Rescue and Replace will recover your data and replace your hard drive for $40 | Apps and Software | Geek.com


Rescue will cost $29.99 for a 2-year plan, $39.99 for 3 years, and $49.99 for 4 years. Rescue and Replace is understandably more expensive, and costs $39.99, $49.99, or $59.99 for the same 2, 3, or 4 year coverage.



if something happens, Seagate will recover your data and give it back to you.

Seagate Service Plans will cover your data for up to four years, depending on the model.

Coverage is only available for product within 1 year from date of purchase.



Q: What does the Seagate Rescue & Replace Service Plan cover?
There are three features included in this coverage:

Data Recovery Service ("DRS") feature for hard drive failure, viruses, software issues, and other problems that can cause data loss.

Mechanical or Electrical Breakdowns feature covers all mechanical drive failures and starts immediately after the Seagate original manufacturer's warranty expires.

Accidental Damage Coverage provides additional protection for Your Equipment against sudden and unforeseen accidental damage (see terms and conditions for certain exclusions).


The Seagate Rescue Plan covers data recovery services only.



Q: What is the coverage period of my service plan?

Coverage under these service plans begins on the purchase date of the service plan.


Q: What does the Seagate Rescue Service Plan cover?

The Seagate Rescue Plan provides the Data Recovery Service ("DRS") feature for hard drive failure, viruses, software issues, and other problems that can cause data loss.



Q: How will my data be returned to me from an in-lab recovery?
We will do our best to return your data on media that you can easily access and integrate into your existing system.

The Seagate Rescue & Replace Service Plan ensures the return of your data on a Seagate-certified new or certified repaired disk drive of the same size or of greater capacity with the remainder of your manufacturer's warranty or 90 days, whichever is greater, through Seagate Recovery Services. If you send in an internal hard drive, we will likely return your data on an external device and replace your internal drive. The replacement internal drive will need your operating system reloaded prior to transferring your recovered data onto it.

The Seagate Rescue Service Plan ensures your recovered data will be loaded on a media storage device (DVDs, USB storage devices, external hard drive or any other replacement hard disk drive it deems appropriate) and returned to you.


Q: How do I ship my device to the Administrator if in-lab recovery services are recommended?

If remote recovery is not possible, the Seagate Service Plan covers the cost of shipping your device to the Administrator lab for in-lab servicing. The Service Plan will also pay for return shipping of your recovered data and replacement drive (only applicable for Seagate Rescue & Replace Plan).